Our Store Policies

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Return & Exchange Policy

The Small Print

Policy updated September 1st, 2022 and applies to all orders going forward.

We guarantee our merchandise to be free of manufacturing defects and will accept any verifiable defective item for refund or exchange with proof of purchase as long as it is reported to us within 10 days of receiving the item. Any defective products reported after the 10 day period is ineligible for exchange, refund, or store credit. Please make sure to report your defective products in a timely manner.

Please note, normal wear and tear over time is expected and natural and thus does not count as defective. If for any reason you are not satisfied with your product, we will gladly accept your timely return of unwashed, unworn, unused or defective merchandise (restrictions apply, see below). Used merchandise cannot be returned; please do not return. Customers returning used items will have the item returned to them and will be invoiced for the cost of shipping the item back to them. The item will not be returned until this invoice is paid in full. Returned merchandise should include original packaging, wrapping, tags and be in the same condition as when it was received. We do not accept returns on products that were not purchased via this website or our company, Ashley Carter. We are also not responsible for lost or stolen packages; the customer is solely responsible for providing the correct address and a proper delivery space for their order at time of placing the order on our sites.

Return & Exchange Conditions

Returns and exchanges are accepted within 10 days of receipt of the merchandise. Items that have a sizing requirement (ex: footwear, clothing, bracelets, rings, etc) are not eligible for return or exchange. Intimate items such bathing suits, underwear, lingerie, earrings, or any other similar items are not eligible for returns or exchange. A 15% restocking fee applies for exchanges on all other items not listed above and the customer is responsible for shipping the item back to us and providing the tracking number of the shipment for proper credit.

Please do note for returns that come with a promotional gift, buy one get one, etc, the promotional item must also be returned in order to receive a full refund. If the promotional item is not returned, we will refund the amount minus the value of the gift.

All final sale items are not eligible for return or exchange.

Order Delays and Refund Policy

At Ashley Carter, we strive to process and ship all orders in a timely manner. However, unforeseen circumstances may occasionally lead to shipping delays. In the event of a shipping delay, please note the following:

We do not accept refunds for orders that are delayed in shipping.
Customers are also prohibited from disputing charges with their credit card companies for delayed shipments.
We are committed to delivering your order as promised. If a delay occurs, we will provide you with updates and an estimated delivery date.
Instead of a refund, we are happy to offer a store credit for future purchases.

Return Shipping

Customer is responsible return shipping for eligible non-defective items. We recommend an insured service with tracking ability. This will provide you with recourse on your packages as we cannot accept responsibility for lost packages.

Mail your return to the address below:
Ashley Carter
655 Minnewawa Ave

#241
Clovis, CA 93612-9998

After the return has been delivered to our warehouse, please allow 10 to 14 business days for us to process your refund or exchange.
Refunds: Please allow 3 to 7 business days after the refund has been processed or 1 to 2 billing cycles for the credit to appear on your statement.

If you have any questions, e-mail info@ashleycarter.shop

Contact

Our Privacy Policy

All About Information Security

Ashley Carter knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting AshleyCarter.shop, you are accepting the practices described in this Privacy Policy.

COLLECTION OF INFORMATION

PERSONAL INFORMATION

We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us.

NON-PERSONAL INFORMATION

As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.

ACCESS TO INFORMATION YOU PROVIDE TO US

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to shopashleycarter@gmail.com

USE OF INFORMATION

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

DISCLOSURE OF INFORMATION

We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, to fulfill a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

SECURITY

We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

CHILDREN

We do not sell products for purchase by children. If you are under 18, you may use this website only with the involvement of a parent or guardian.

THIRD PARTY WEBSITES

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit AshleyCarter.shop, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about our privacy please contact us at shopashleycarter@gmail.com with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use.

If you have questions or concerns about this Privacy Policy, contact us at info@ashleycarter.shop

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